Alacrity Solutions
Staff Desk Adjuster


Alacrity Solutions is a full end-to-end provider delivering streamlined insurance claims, repair, and recovery solutions. As one of the largest independent providers of insurance claims services in North America, we provide property, auto, heavy equipment, and casualty claims management services. Our staffing capabilities, temporary housing services, managed repair network, and subrogation services support a fully integrated solution for all your needs from first notice of loss through completion of repairs. By assembling the best service providers through strategic acquisitions and relying on the right talent, Alacrity Solutions provides consistent, professional, and scalable services throughout the entire claim handling and resolution process. To learn more, visit www.AlacritySolutions.com.


The Staff Desk Adjuster would be a highly motivated and competent individual to determine coverage based on policy and carrier guidelines.

Primary Duties include but are not limited to: (Reasonable accommodation may be made to enable qualified individuals to perform essential functions.)

• Handle property claims throughout the claim’s lifecycle.
• Determine coverage based on policy and carrier guidelines.
• Efficient cycle times and quality of claims handling.
• Mobilize additional resources for claim investigation.
• Coordinate loss investigations on all assigned claims.
• Verify facts and determine coverage by evaluating policy provisions, endorsements, etc.
• Maintain detailed documentation and follow up on each file.
• Exercise objective judgment and critical decision making to resolve issues.
• Initiate and respond to correspondence in a friendly and timely manner.
• Examine documents for completeness, accuracy and conformance to carrier guidelines and polices.
• Always follow contract, property and insurance laws.
• Note and follow up on discrepancies in files.
• Communicate the status of claims to the management and leadership.
• Create and provide necessary claim documentation.
• Perform proper claim escalation procedures to management.
• Attend and participate in training, team meetings and projects as needed.
• Knowledge share and assist peers when needed.
• Execute excellent customer service.
• Represent the company with a high level of professionalism.
• Other duties as assigned.

Skills & Requirements:

• Valid home state adjuster license required; multiple states preferred.
• High School Diploma or equivalent required.
• 2 years’ experience in claim handling, estimating and policy interpretation required.
• Proficient computer skills.
• Strong relationship building skills and ability to work well with others.
• High level of time management skills.
• Excellent attention to detail.
• Self-motivated critical thinker who can work independently to solve problems.
• Ability to multitask and quickly adapt to changing/conflicting priorities.
• Strong written and verbal communication skills.