Alacrity Solutions is a full end-to-end provider delivering streamlined insurance claims, repair, and recovery solutions. As one of the largest independent providers of insurance claims services in North America, we provide property, auto, heavy equipment, and casualty claims management services. Our staffing capabilities, temporary housing services, managed repair network, and subrogation services support a fully integrated solution for all your needs from first notice of loss through completion of repairs. By assembling the best service providers through strategic acquisitions and relying on the right talent, Alacrity Solutions provides consistent, professional, and scalable services throughout the entire claim handling and resolution process. To learn more, visit www.AlacritySolutions.com.
 

The Collections Specialist calls clients/insurance adjusters on outstanding past due accounts. Also, they are expected to collaborate and share knowledge to support the unity of the team. Other duties include communicating with office managers, following company guidelines and processes, and escalating issues to management.


Essential Functions (Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.)

• Make telephone calls and/or email contacts with internal & external customers with amounts past due, determine reason and request payment or adjustment to correct billing errors.
• Maintain records of all delinquent accounts by logging collection notes and results in Twillio.
• Resolve collection disputes, make inquiries, research, and communicate with internal and external clients.
• Escalate problems or concerns to supervisor for resolution/solutions.
• Respond to email and telephone inquiries from clients and interview clients by phone to investigate escalated complaints.
• Reconcile National Accounts by informing and engaging Executive Staff for resolution.
• Document and participate in Action Plans on assigned accounts and collaborate with team members.
• Assist with documentation on policies & procedures.
• Responsible for special projects as assigned by Management.
• Identify and resolve problems in a timely manner; gather and analyze information skillfully, develop alternative solutions, work well in group problem solving situations.
• Adapt to changes in the work environment and manage competing demands. 

Competencies
To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Basic financial skills including, but not limited to, knowledge of commonly used collections practices and procedures.
• Accounts Receivable knowledge
• Proficient in working on a PC and competent in the use of Microsoft Office. Full proficiency in Excel, including Pivot tables and V-Lookups is preferred.
• Strong ability to interact and communicate effectively, orally, and in writing
• Problem solving skills.
• Able to prioritize and manage multiple responsibilities
• Strong attention to detail
• Uphold commitments; inspire the trust of others; and work with integrity and ethically Support and promote the organizational values.

Supervisory Responsibilities
N/A

Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
This role is intended to report onsite at the home office of The Company.  Requests for occasional remote work must be made in advance and in writing and will be considered on a case-by-case basis.

Physical & Mental Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The employee must occasionally lift and/or move up to 25 pounds.
• Specific vision abilities required by this job include close, distance and peripheral vision, depth perception and the ability to adjust focus.
• While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee is occasionally required to stand; walk and use hands to handle or feel.
• Ability to read, analyze, and interpret financial reports, and legal documents, respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. 
• Ability to work with mathematical concepts such as probability and statistical inference and apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
• Ability to define problems, collect data, establish facts, draw valid conclusions, interpret technical instructions in mathematical form and deal with abstract and concrete variables.

Starting salary range:

• $21.00 per hour

Job Specifics:

• In Office (Fishers, IN)
• Full-Time (M-F, 8:30am-5pm)

Travel Required

• None

Required Education and Experience

• Bachelor's degree (B. S.) from four-year College or university; or eight to ten years related experience and/or training; or equivalent combination of education and experience.
• A high level of proficiency in Excel including Vlookups and pivot tables, Word, and PowerPoint skills is expected. 

Preferred Education and Experience

• Billing and/or administrative experience preferred.

Additional Eligibility Requirements

• N/A

Why Choose Alacrity?:

• Benefits Package including: Medical, Dental, Vision, Short- and Long-Term Disability, Life Insurance, and an Employee Assistance Program
• HSA Bank with selection of High Deductible Health Plan
• 401K plan options
• Paid Time Off 
• Paid Holidays

Affirmative Action/EEO Statement
Alacrity Solutions is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, and training. Alacrity Solutions makes hiring decisions based solely on qualifications, merit, and business needs at the time. For more information, please refer to our EEO policy.

Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.